Hôtels et resorts de luxe

We were terribly disappointed by our stay at this hotel. It does not at all resemble the description on your website. The state of the hotel reception area is fair but very dirty. We had no idea that this hotel was on a main autorout as it was not described in your internet site. Our first room was on the road side and our second was on the roof...where the "luxury spa" should have been found. Instead, the spa was empty , our room stank with the damp, it was absolutely filthy, the shower had no hot water and it was infested by mosquitos. The staff were the only good thing about this visit. It was very very upsetting for both of us and ruined what should have been a wonderful time.

Loved the views and the apartment, didn't get to the pool as it was several floors and a LOT of steps down, which, when you are struggling with arthritis and a bad heart are not good. I would include in your advertising that the apartments are not suitable for anyone with a disability (purely because of all the steps) Fortunately we were in the top apartment but as we travelled as a party of 17, my husband and I found it difficult to share our holiday with the others. If you are fit, it's a beautiful place to stay. Thank you.

Thoroughly enjoyed our stay generally. The only reservations concerned the accommodation - the beds were quite uncomfortable. We were unaware that we would pay for tennis, which is fine to an extent except the tennis courts and raquets were in a dreadful state. We were also over-charged for our taxi from the airport to the hotel having previously agreed a fare with the hotel at the time of booking.

Falls wir wieder in diese Gegend reisen, nur in die Luxury Residence, zum sehr zuvorkommenden Hr Fabiano! Tolle Location, super schöne Wohnung und das Highlight: die Aussicht auf den Etna und die Bucht!!