Hôtels et resorts de luxe

The hotel was beautiful, and the service was excellent. In particular, Simona at the reception desk and Adele in the restaurant we’re both extremely helpful. We would be happy to return anytime.

A stunning location on the slopes of Mt Etna with accommodations to match the beauty of the surrounding natural elements. A special shout out to all the staff who made us feel at home, relaxed and well taken care of. A particular note of thanks to Nuwan of the concierge staff who arranged enjoyable, stress free excursions and transfers for us

We stayed in room 201 which had a badly damaged wardrobe and was unusable, the damage was repeatedly pointed out to staff but no repairs were carried out and we were not offered an alternative room, the breakfast compared to what was offered in 2016 is nowhere nearly as nice or generous, on arrival we were informed that we were booked into a four person room when it was clearly stated on our confirmation form we had booked 2 rooms. We were grossly overcharged for drinks at the bar and if it wasn't for the intervention of your receptionist Valentina, who is an exceptional employee, the matter may have taken longer to resolve. Valentina and the girl who works at breakfast are brilliant and by far the best employees you have in the hotel.

Non parlo bene Italiano, ma provo a scrivere in Italiano. Il posto è meraviglioso, giardino bellissimo, zona pool design perfetto, le stanze e ristorante anche, - tutto con gusto e bellissimo. La gentilezza ai ristoranti- la sera al interno (eravamo due volte), per pranzo al aperto, tutto era perfetto. Anche colazione ottimo e tutti molto gentile. Ma a la reception dell'hotel non erano piacevole e utile. Era una discrepanza enorme quando riguardo la gentilezza ai ristoranti. A la reception non ci abbiamo sentiti benvenuti- ripeto: il contrario al ristorante e colazione. Comunque un bel posto, e penso, che torniamo. Saluti cordiali, Ruth Stosseck