Luxury hotels and resorts

Hotel agréable mais prestation tarifaire très excessif

Le service de l'hotel était bien mais l'hotel manque de charme (routes betonnées, chambre assez impersonnelle). A ce niveau de prix, certains agriturismo haut de gamme sont nettement plus charmant avec un service personnalisé egalement.

Reception office smells like an ash tray. No direction where to park car to bring in luggage. No notice on closing castle doors at night. (locked out). Restaurant manager very helpful, also on duty at reception from midnight on the 14th. (Apologise forgot his name)

We couldn't reach the room service for 20minutes to order our lunch!!! I called a first time and the concierge answered me. Then I called again and the reception answered..... Never saw this in any other 5 star hotel in the world! Then came the Tuna salad : a few green lettuce leaves and tuna threw in a huge glass bowl - it really looked ridiculous for 24 euro.... I even took a picture of it!!!! At least arrange it in a nice way, with cherry tomatoes in a nice plate... But you cannot serve this like that for 24 euro! This was really surprising when we know your main restaurant just earned a second Michelin star..... The room was ok but really needed renovation. The guy who parks the car was very very nice. I hope this comment will help you improving a few things. Regards