Luxury hotels and resorts

Cortesia e disponibilità, bellissimo posto. Da consigliare!!

Buona sera, i nostri clienti ci hanno riferito che il castello è meraviglioso e l'ubicazione splendida. Anche le camere sembrano essere piuttosto confortevoli, ma il Vostro personale in questo Resort non parla l'Inglese (reception, bar ecc) e forse l'unico punto di ristoro all'interno della struttura non è abbastanza rifornito e non fa orari adeguati alla mentalità di turisti dal mondo !

Dear hotel Falconara Charming House & Resort a big thank you for our stay at Your hotel. For the wonderful atmosphere and making to help us in all matters. I thank You from the entire team. Special thanks Michelle for your help, attention and lots of patience. I have a few wishes. Oatmeal for Breakfast and good pillows. I'll see you.

The pros: We were treated fairly by the hotel staff and the hotel manager was very nice on letting us leave earlier than we booked, even reimbursing the remaining 2 days we had booked. Good service here, no doubt. The Cons: 1st things 1st, this hotel simply shouldn't be listed on a website branded i'castelli, whose marketing positioning is "luxury hotels, charming and boutique hotels". This is a resort like club medyish type of hotel, with live loud music, umbrella drinks and large families with children. Overall this is a big, "loud", buzzling hotel, not complying with the "luxury" mor the "charming and boutique". It is not the hotel's fault here, because customers who do enjoy this type of scenario/hotel/resort, should probably go to this hotel, with a good view of the taormina bay. The main target miss here goes to icastelli and not to the hotel itself. The staff was ok and in fact the girl at the reception desk was extremely nice and helpful. Final note: kudos to icastelli's reservation call center operator, Marco Orlando, extremely helpful and resourceful. He resolved our changing of hotel with expertise and suggested hotels more in line with the positioning "boutique and charming". Thanks also to the hotel manager at Capo dei Greci, who allowed us to change our booking without losing our money.