Alberghi e Resort di lusso

Cefalu is a nice town in a lovely location. Apartment was adequate...Francesco was very helpful and responsive. Disappointed that we were not informed that the apartment was NOT in a hotel and there was NO staff nor an elevator. And because the location was in a historic district the closest parking was one kilometer away. For these reasons I believe that 120 euros per night was too expensive. I will NOT give your property a good recommendation.

Our stay at Donna Carmela was wonderful! The estate is gorgeous and the staff was very friendly in making sure we had everything we needed. 10/10 would stay again!

We were a family with 3 children, a bed was not ready during our stay, and it was not made afterwards. But we paid for 5 people. We did not receive any explanations regarding the breakfast times and for the pool towels. Pool water was dirty. The restaurant was very good and the places are beautiful.

The hotel picture gallery on the website does not do it justice. This is a jewel of a place to stay. Perfectly tranquil and with acres of space for guests who want to get away from it all. The service is excellent. The food from the organic gardens superb and the pool one of the best I have ever had the pleasure to use. I would only make a couple of observations that I hope will be of value. Firstly, don't cut corners on toiletries. This is a mistake and there are wonderful Sicilian brands that produce high quality shampoo etc (e.g. Ortigia) that you should partner with. If you have Aesop in the toilets don't re-fill them with something else - your guests will know (I'm a big fan of Aesop and know exactly whether this is the real thing or not). Please don't miss the details when the rest of the hotel is so exemplary. Second, leave water in the rooms for guests and make sure guests around the pool know the water available at the bar (or better still bring it round to those sitting by the pool). A small thing but will go a long way. Lastly, the hotel is covered in fresh flowers and herbs. You create beautiful little collections of these on the tables in the dining area. Do this in the rooms too. It's details like this (and the toiletries) that will leave your guests with a lasting impression beyond the beauty of the rooms and hotel itself. Having said all that, it was a wonderful stay - the breakfast was incredible and I'd like to thank you all for such wonderful hospitality.