Alberghi e Resort di lusso

This is a wonderfully sited hotel with really lovely staff (we would like to praise Carmela and Carmelo but they stand for all the others in their friendly helpfulness). The food was superb. The service excellent. The decor and ambiance very pleasant. We missed having a more intimate lounge where guests might have met each other more easily. The white plastic chairs on our balcony need fixing as the broken plastic strips can scratch and even cut they are so sharp. More books and magazines would have been good. But these are minor points and we would warmly recommend the hotel. The prices were very reasonable.

Fabulous apartment in immaculate condition. Francesco is totally charming and extremely helpful. Great place to stay in Taormina. Hope to return and would highly recommend

We were terribly disappointed by our stay at this hotel. It does not at all resemble the description on your website. The state of the hotel reception area is fair but very dirty. We had no idea that this hotel was on a main autorout as it was not described in your internet site. Our first room was on the road side and our second was on the roof...where the "luxury spa" should have been found. Instead, the spa was empty , our room stank with the damp, it was absolutely filthy, the shower had no hot water and it was infested by mosquitos. The staff were the only good thing about this visit. It was very very upsetting for both of us and ruined what should have been a wonderful time.

We received excellent service from the young man who took all our bags up the staircase to our room - we noticed that he was busy the next day working in the garden as well. Also the waitress who served us dinner was very friendly which was great.